Customer Resources

Whether you're experiencing difficulties, or just want to learn more about some of the great features included with Burlington Telecom service, we've compiled a set of helpful guides, how-to's and documents to help! If you are unable to find the answers to your questions, our Technical Support team are here to help.

Call Technical Support: (802) 540-0007

Hours: Monday-Saturday 8 am to 10 pm, Sunday 10 am to 6 pm; on call 24/7 

User Manuals & Guides:

• Burlington Telecom User Guide
• Universal Remote Control Guide & Remote Control Codes
• 2013 Burlington Telecom Channel Guide
• International Calling Rates
• Phone Features, Descriptions and Instructions 

Email & Webspace Help:

• Changing Your Password
• General Email Client Configuration
• Microsoft Outlook Email Configuration
• Microsoft Outlook Express Email Configuration
• Mozilla Thunderbird Email Configuration
• iOS Device Email Configuration
• Setting Up Your Personal Webspace
• Burlington Telecom Speed Test

Frequently Asked Questions:

• Billing FAQs
• Why Burlington Telecom?
• Internet
• Television
• Telephone

Residential Customer Policies & Agreements:

• Subscriber Agreement
• Privacy Policy
• Third Party Website Disclaimer
• Acceptable USe Policy
• Wire Maintenance Plan
• BT Cable TV Channel Selection Policy
• Landlord Letter of Permission
• Letter of Authorization for Telephone
• Net Neutrality Disclosure