About Burlington Telecom

The City of Burlington, like many other small cities and towns around the USA, has decided to ensure that all of Burlington’s citizens and business have the up-to-date telecommunication services they need by building a municipally owned 21st century fiber optic infrastructure.

When finished this infrastructure will pass every home and business in the City and will be able to carry virtually unlimited amounts of traffic and services. As such, this network will be the "electronic public road" system of the future, capable of delivering all the services that are rapidly appearing and which will be basic to the lives and economy of communities in the coming decades.

Burlington Telecom will provide the three basic services itself: cable TV, telephone, and high-speed Internet. But anyone else will also be able to contract to use the network to deliver these or other services. (This is similar to a City providing public roads while also providing basic bus service as well. Citizens and businesses can use the bus service or they can use the roads to provide their own transportation.)

We believe that the citizens of Burlington deserve to have such open and universal access to a telecommunications network with sufficient capacity and flexibility for the foreseeable future at a reasonable cost. We will strategically and efficiently roll out BT’s services to the community in a consistent, cost-effective manner with an emphasis on quality customer service. Here are our goals:

1. to provide the highest quality telecommunication services available
2. to provide superior customer service and technical assistance
3. to provide a single, easy-to-read bill for all your services
4. to be competitively priced if not cheaper than our competitors

Burlington Telecom has two committees, the Telecommunications Advisory Committee and the Cable Advisory Council, which serve as liaisons to provide information about the Burlington communities needs. View the members of these committees >
Read committee meeting minutes >

Customer Service Hours:
Monday-Friday, 8 AM to 6 PM
Help Desk Hours:
Monday-Saturday, 8 AM to 10 PM
Sunday, 10 AM to 6 PM
Office Fax:
(802) 652-4220
Mailing Address:
200 Church Street
Burlington, VT 05401

Closed Captioning Questions:
Phone: (802) 540-0007
Fax: (802) 652-4220
Email:
closedcaptioning
@burlingtontelecom.com
Mail:
James Wemette
Interim Division Manager
of Network Operations
Burlington Telecom
200 Church Steet
Burlington, VT 05401