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Burlington Telecom Cable Television

Frequently Asked Questions

Does my TV need to be digital ready?

The FCC has issued a requirement that beginning on February 17, 2009, all over the air television stations, such as WCAX and WPTZ, broadcast their signal in a digital format. This change will impact citizens who watch television by using an antenna. Older television sets will not be able to receive this digital signal without a digital convertor box. These changes will have no impact on Burlington Telecom subscribers, only to consumers who watch television by using an antenna.

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Will I need a set-top box for each TV?

Our service is all digital IP based. A set top box will be required for each television you want service to. BT’s set top boxes are much, much smaller than set top boxes currently provided by Comcast.

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Curently I subscribe to another cable TV service and sometimes the picture gets broken up into little blocks as I watch at night. Will this happen with Burlington Telecom service?

This is called tiling. There are many reasons why the picture with digital cable TV service can "tile". The most common cause is a low signal level into your house. Low signal level is often due to old or poor coaxial cabling inside or outside your premises. Because BT service is provided via fiber optic cable to your house, we do not need to compress the video signals that we receive, thus greatly reducing the likelihood of "tiling". If you are experiencing this effect, it is likely due to a cable issue inside. Check your connections for faults.

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My cable TV company told me that BT would change my channel line-up and my remote would no longer work. Is this true?

We will be offering a competitive channel lineup (click here to see our complete channel guide). Because BT’s service requires a set top box, a new remote control will be provided to work with our box. However, in most cases this remote can be programmed to control your basic television functions. The technician who performs the installation work or one of our customer service representatives can assist you with this.

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What is Video-On-Demand?

Video on Demand is a service which allows you to select a program from a menu you would like to view. Upon selecting the program it will begin playing immediately. You will be able to stop, pause, fast forward and re-wind just like a VCR. Burlington Telecom will have hundreds of titles available for your pleasure. This service will be available to every BTV subscriber. Click here for a current listing of movies >

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What's on Local-On-Demand and how do I view it?

View local sports, news and features when you want—for free! Check back often as we’re continually adding new local-on-demand content.

To access Local-On-Demand content:
From your BT remote:

press MENU

select RENTALS

scroll to LOCAL CONTENT

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